Privacy notice

Who is responsible for your information

Casa Building Solutions Ltd is the data controller for information covered by this notice.

Company number: 14057907
Registered office: Onward Chambers, 34 Market Street, Hyde, England, SK14 1AH
Email: enquiries@casabuildingsolutions.co.uk

Information we collect

For Survey Cost Review requests, Casa stores your uploaded survey PDF, photographs, property details and concerns privately so authorised Casa administrators can assess your request and prepare your report. Please share only documents you have permission to provide. When you contact Casa or apply for membership, we may receive your name, telephone number, email address, property address, postcode, property type, photographs, videos and the information you provide. We may also keep records of quotations, appointments, work, payments and communications.

Where you arrive through an advertising or campaign link, campaign references and the landing page may be saved when you submit an enquiry or begin membership checkout so Casa can identify the source of that specific request.

How we use it

We use this information to respond to enquiries, assess service-area and property eligibility, prepare quotations, arrange appointments, provide requested services, administer membership, measure campaign results where you have allowed this, and meet legal, safety and accounting obligations.

Depending on the situation, the legal basis will normally be taking steps at your request before a contract, performing a contract, complying with a legal obligation, Casa's legitimate interests in operating and protecting the business, or your consent for optional advertising measurement.

Who information may be shared with

Information may be shared only where necessary with appropriately qualified trades, professional advisers, payment or communications providers, IT and website providers, advertising measurement providers, insurers, regulators or public authorities. Casa does not sell personal information.

WhatsApp and email enquiries are also processed by the providers of those services under their own privacy terms.

How long information is kept

We keep information only for as long as reasonably needed for the enquiry, contract, campaign measurement, safety record, legal requirement or the establishment and defence of legal claims. Different records may require different retention periods.

Your rights

UK data-protection law gives you rights over your personal information. Depending on the circumstances, you may ask Casa to:

• provide a copy of the personal information we hold about you;
• correct information that is inaccurate or incomplete;
• erase your information where there is no lawful reason to keep it;
• restrict how your information is used;
• stop certain processing where you have a right to object; or
• provide information you supplied in a portable format, where that right applies.

These rights are not absolute and may not apply in every situation. To make a request, email enquiries@casabuildingsolutions.co.uk. We may need to confirm your identity and will normally respond within one month.

If you are unhappy with how Casa uses your information, please contact us first. You also have the right to complain to the UK Information Commissioner's Office.

Website technology and advertising measurement

Casa records aggregate daily page-view counts to understand which public pages are useful. This counter does not assign visitor identifiers or store IP addresses or referrers. For tagged advertising links, Casa also counts landing requests, successful page responses and browser page loads by day, public page and campaign parameters. Casa also creates a first-party anonymous record for each tagged landing request before browser scripts run, storing campaign parameters, public page path, server timestamp and approximate country, region and city where supplied by the hosting network. This record uses a random visit identifier; it does not set browser storage before consent, store IP addresses or request GPS. Without permitted browser storage, separate landings cannot be identified as the same person.

Ongoing browser engagement measurement and identifiers stored on your device are optional and off until you choose “Allow measurement”. If allowed, Casa records campaign and advert parameters, landing and visited page paths, approximate town/city, region and country supplied by the hosting network, session start and last activity times, engaged time, and inspection, WhatsApp and phone link clicks. If allowed, a random browser identifier is stored locally and in a first-party cookie for up to 30 days, and a first-party session cookie groups activity until 30 minutes of inactivity. Engagement updates attach to the initial server-recorded visit. This first-party measurement does not store IP addresses, form contents or unrelated query parameters and does not install an external advertising pixel.

You can refuse without losing any website or service functionality and can reopen the choice below at any time. Campaign references may still be attached to an enquiry you actively submit so Casa can identify the source of that request.

Admin, member-portal and sandbox pages are excluded from public page counts. The hosting service may process essential technical information needed to deliver and protect the website. Secure login cookies and account/session records are used to control access; passwords are not stored as readable text.