Membership information

All Casa Cares members can call us for free initial advice on damp concerns, structural questions, repairs, renovations and general building work. We are happy to talk through your plans or concerns and advise on the next steps. You can also send photographs by WhatsApp. Telephone or photo-based advice does not replace an on-site inspection, structural assessment or engineering calculations. Any separately required inspection, specialist service or building work is agreed and priced before proceeding.

No. We repair and maintain buildings and their fixed installations. We do not repair household appliances such as washing machines, tumble dryers, dishwashers, fridges, ovens or microwaves.

Casa Cares is designed to help you stay ahead of visible maintenance concerns, rather than only reacting when something goes wrong. Your joining assessment, photographic home record, annual visual review and planned maintenance visit give you a clearer picture of your home and a trusted local route to advice or repairs when needed.

Casa Cares is a planned home-maintenance membership that gives you an ongoing relationship with a trusted local team. It includes visual home reviews, free telephone advice on building work, one planned maintenance visit each membership year, priority booking and 10% off labour on qualifying additional work.

No. Casa Cares is a maintenance and visual-assessment membership. It is not home insurance, a warranty or emergency breakdown cover, and it does not include unlimited repairs or replacement parts.

The Casa Cares Home price is £24.99 per month with no minimum term, or £274.99 paid upfront for a year. The Casa Cares Landlord price is £39.99 per month with no minimum term, or £439.99 upfront for a year. Your exact plan, payment schedule and start date are confirmed before membership begins.

Casa confirms your property and postcode eligibility, then arranges your joining Home Health Assessment. We create a property record, take agreed photographs of visible areas and explain which items appear urgent, should be planned or simply monitored.

No. It is a non-invasive visual assessment of reasonably accessible areas. We do not open walls or ceilings, lift floors or guarantee that every concealed defect will be found. Specialist or regulated inspections can be recommended and quoted separately where appropriate.

No. Your joining assessment creates the original home record and acts as your first annual visual review. Your planned maintenance visit of up to 60 minutes remains a separate membership benefit.

The visit is intended for suitable minor, pre-agreed maintenance tasks that can be completed safely with normal access and the appropriate skills. Send details or photographs beforehand and Casa will confirm whether the task is suitable.

Work at height or on roofs, anything needing scaffolding, gas or electrical work, structural or damp remedial work, and jobs that need specialist equipment. We’ll happily quote these separately, with your member discount on qualifying labour.

No. The benefit is one planned visit of up to 60 minutes during each membership year, not a bank of minutes. Any unused time has no cash value and cannot be carried into another visit or membership year.

No. Materials, replacement parts, specialist equipment, waste disposal and similar costs are charged separately. Casa will explain and agree any additional cost before proceeding.

Casa will explain what has been completed and what remains. Additional labour or a return visit is quoted or agreed separately; no extra chargeable work begins without your approval.

No. Members can request guidance and receive priority booking where reasonably practicable, but additional repair visits and labour are chargeable at the applicable member rate. The cost or member saving is agreed before work begins.

Active members receive 10% off labour on qualifying repairs and maintenance completed directly by Casa. Your quotation shows the labour saving before you approve the work. Materials, parts, specialist work and emergency attendance are excluded. EICRs and rewire packages have their own separately displayed member prices or discounts.

No. Priority booking means Casa aims to offer members earlier suitable appointments than comparable non-member enquiries, subject to safety, location, workload and availability. It is not a guaranteed emergency-response time.

Not as standard membership benefits. Boiler servicing, gas-safety work, EICRs and other specialist services are optional and charged separately at the applicable member price. Regulated work is completed by appropriately qualified professionals.

Casa Cares is available for approved owner-occupied houses and privately rented houses in Greater Manchester and selected North West areas. Flats, apartments, mobile or park homes, business premises, HMOs and council or housing-association properties are not currently eligible unless Casa agrees otherwise in writing.

No. Each membership covers one approved registered property. Landlords with more than one property need a separate approved membership for each home.

Casa keeps a secure home record containing the joining assessment, agreed photographs, maintenance findings and visit history. Members can sign in to their read-only member area to review the information held for their home.

Monthly plans have no minimum term. Cancel before your next renewal and membership continues until the end of your current paid month, with no further monthly renewal charge. Annual plans cover 12 months paid upfront. Consumers who join remotely normally have a 14-day cooling-off period, subject to services requested during that period. See the terms for full cancellation details.

Membership is linked to the approved property and does not transfer automatically. Contact Casa before moving and, subject to location and eligibility, we can discuss transferring the remaining membership or any available pre-sale or pre-purchase support.